Refund and Returns Policy

At Shop Pelle Pelle, we strive to deliver an exceptional shopping experience with a focus on customer satisfaction. Our return and refund policy is crafted to provide you with flexibility and peace of mind while shopping with us.

We offer a 7-day return, refund, and exchange window to address any concerns you may have with your purchase, whether it’s related to sizing, color, or product quality. Our dedicated customer service team is ready to assist you every step of the way.

Return Policy

Who Can Avail It?

Any customer who encounters issues with their order such as incorrect color, design discrepancies, or other valid reasons can take advantage of our return policy.

To avoid sizing issues, we strongly recommend:

• Reviewing the size chart thoroughly before ordering.
• Considering customization options if you’re uncertain about your size.

Key Information:

• Returns will not be accepted if the wrong size is ordered due to customer error.

Return Terms and Conditions:

• Returns must be initiated within 7 days of receiving your order.
• Products must be returned in their original, unused condition with all tags attached.
• Items that are worn, washed, altered, or damaged are not eligible for return.
• Customized products cannot be returned.
• Customers are responsible for return shipping costs.
• Products must be returned to the original warehouse from which they were shipped.
• Use a trackable courier service for returns and provide the tracking details to our customer care team.
• Items received with stains, tears, or other damage will not be accepted for return.

Exchange Policy

If you need to exchange your item due to sizing issues, color preferences, or receiving an incorrect product, please reach out to us at sales@shoppellepelle.com with a valid reason for the exchange. Our team will guide you through the process.

Steps for Exchange:

1. Return the item using a trackable courier service at your own cost.
2. Upon receiving and inspecting the item, we will process the exchange within 15 business days if approved.

Exchange Terms and Conditions:

• The item must be in its original, unused condition.
• Custom orders are not eligible for exchange.
• Customers are responsible for return shipping costs.
• Exchanges are processed at no additional cost, though any applicable customs fees are the customer’s responsibility.

Return and Exchange Process

1. Contact us at sales@shoppellepelle.com to initiate a return or exchange.
2. Include clear photos of the product and specify the reason for your request.
3. Our customer service team will respond within 24 hours with the return address.
4. Ship the item back using a trackable courier service and share the tracking ID with us.
5. Once we receive and inspect the item, we will notify you of the approval or rejection of your request.

Refund Policy

If you face issues such as size mismatches, color discrepancies, defective items, or products not matching their description, you may qualify for a refund. Please contact our customer service team at sales@shoppellepelle.com within 30 days of receiving your order.

Refund Terms and Conditions:

• Refunds will be issued to the original payment method.
• Processing begins within 3 business days of approval.
• Depending on your bank, it may take 5-14 business days for the refund to appear in your account.

Order Cancellation Policy

• Orders canceled within 24 hours of placement are eligible for a full refund, excluding any bank processing fees.
• Cancellations after 24 hours will incur a 30% cancellation fee.
• Cancellations within 3 days of shipment will incur a 50% cancellation fee.
• Orders that have already shipped cannot be canceled.

Restocking Fee

All returns are subject to a 10% restocking fee, and customers are responsible for return shipping costs.

For any questions or support, please reach out to us at sales@shoppellepelle.com. We’re here to ensure your shopping experience is nothing short of excellent!