Shipping and Delivery Policy

Shipping and Delivery Policy

At Shop Pelle Pelle, we are committed to providing a smooth and reliable shopping experience, ensuring your orders are delivered securely and on time. This Shipping and Delivery Policy details our shipping procedures, timelines, and conditions to keep you informed.

Free Shipping Worldwide

We are excited to offer free shipping to customers worldwide, making our premium products accessible no matter where you are.

Delivery Timelines

Standard Shipping

• Estimated Delivery: 8–10 business days.
• Custom Orders: 12–15 business days.

Expedited Shipping

• Additional Cost: $25.
• Estimated Delivery: 6–8 business days.

Order Processing

• Orders placed after 1:00 PM will be processed the next business day.
• Business days are Monday through Friday, excluding public holidays.

Important Notes

• Delivery times may vary due to customization, weather conditions, customs processes, or other external factors.
• Unforeseen circumstances, such as natural disasters or global events, may cause delays.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. It is your responsibility to:

• Track the shipment using the provided details.
• Coordinate with the courier for any delivery changes or issues.

Disclaimer: Shop Pelle Pelle is not responsible for parcels lost due to failed delivery attempts or non-collection by the customer.

Courier Partners

We partner with trusted logistics providers to ensure safe and timely delivery, including:

• DHL
• FedEx
• USPS

Import Duties and Taxes

United States

• No customs fees apply to shipments within the U.S.

International Customers

• Orders are shipped on a Delivery Duty Unpaid (DDU) basis.
• Customers are responsible for any import duties, taxes, or customs charges.

Tip: Review your local customs regulations before ordering to understand potential fees. While we may mark shipments as gifts to reduce customs charges, this is not guaranteed.

Damaged or Incorrect Parcels

If your order arrives damaged or incorrect, please:

1. Contact our customer service team at sales@shoppellepelle.com within 30 days of receiving the shipment.
2. Ensure the item is unused and includes all original tags.

Note: Used items or those missing tags are not eligible for return or exchange. Please refer to our Return and Refund Policy for more details.

Shipping Limitations

Restricted Addresses

• We do not ship to APO, FPO, or PO box addresses.

Address Accuracy

• Verify that your name, address, and contact details are accurate before submitting your order. Changes after dispatch are not guaranteed and must be managed directly with the courier.

Multiple Shipments

• Orders with both standard and customized items may be shipped separately, with different delivery timelines.

Delays and Exceptional Circumstances

Delivery timelines may be affected by:

• Weather disruptions or natural disasters.
• Public holidays or courier service restrictions.
• Customs inspections or regulatory holds.
• Changes to the order after placement.
• Global events, such as pandemics.

Customer Support

For any shipping-related questions or assistance, please contact our team at sales@shoppellepelle.com. We are dedicated to resolving your concerns and ensuring a delightful shopping experience.

Thank you for choosing Shop Pelle Pelle! We value your trust in our brand.